FAQ

HEADWARE ACCOUNT

  1. How do I register for a Headware Account?

Creating a Headware account is fast and easy. Just follow these simple steps:

  1. Visit theheadware.com
  2. Click on LOG IN; supply all the needed information under click REGISTER
  3. To complete the sign up process, click EDIT enter your billing and shipping address where you want your products to be delivered.
  4. Fill in all the needed information and click SAVE ADDRESS.
  5. An email notification will be sent to your email address to confirm your successful registration.
  6. Upon notifying your account, be sure to update your contact information

login

  1. ­­How do I Log in to my Headware account?

To Log In to your account, click on LOG IN at the top right corner of the page. Enter your username or email address, password and click LOGIN

login2

  1. I can’t remember my password, what should I do?

Recovering you password is very simple. Simply click on LOST YOUR PASSWORD beside the Login button. Enter your username or email address and click RESET YOUR PASSWORD. A confirmation link will be sent to your registered email address to reset your password.

  1. How do I change the information in my account?

To edit account information, log in to your account and click on EDIT YOUR ACCOUNT AND ACCOUNT DETAILS. Edit your account information and click SAVE CHANGES. An “Account details successfully changed” message will appear to confirm successful transaction.

  1. Can I use my existing Headware/ph account to log in to Headware/global or vice versa?

No. A separate account is needed to log In to Headware/ph and Headware/global website. To create a new account, click here

 

CUSTOMER SERVICE 

  1. I have concerns about Headware products, how can I reach you?

For any concerns and/or inquiries, you may reach us through orders@theheadware.com or call (632) 887 2337. You may also visit us at #3 Felix Baes St., Perpetual village, Paranaque City.

  1. Can I reach you through social media?

For concerns or update on new product offerings, you may follow us through the following social media accounts:

Facebook: www.facebook.com/the.headware

Twitter: twitter.com/TheHeadWare

Instagram: instagram.com/theheadware

Youtube: www.youtube.com/user/TheHeadware

Vimeo: vimeo.com/theheadware

 

VOUCHERS & PROMOTIONS

  1. How can I use my voucher online?

Enter your coupon code on the right portion of your shopping cart page and click apply coupon. If your coupon is still valid, an amount deduction will be reflected on the cart totals.

If you forgot to enter your coupon code at the shopping cart, enter it at the upper part of the CHECK OUT DETAILS page and click APPLY COUPON

  1. Can I use multiple vouchers per transaction?

You can only use one (1) voucher/ voucher code per transaction. If you have multiple codes/voucher, the last one you entered will be the one accepted.

  1. Can I use the same voucher multiple times?

Depending on the existing terms and conditions, a voucher can generally be used multiple times as long as it is still within the validity period indicated therein.

  1. How can I know about the promotions/sales/bazaar schedules Headware offers?

You may follow us on our social media pages to know about all the latest promotions, product updates and bazaar/trade fair schedules.

 

ORDERS

  1. How do I place my order?

To purchase, click on the desired item and indicate the quantity using the + and – button. Click ADD TO CART.  Click on the cart icon and select PROCEED TO CHECKOUT.  Completely fill in your billing address, enter your promo code (if any), review your order, select payment option and click PROCEED TO PAYPAL or PLACE ORDER. Fill in payment details and click PAY. A notification will be sent to your email address.

  1. How do I edit items on my shopping cart?

To delete items on your shopping cart, simply point your mouse cursor on the shopping cart icon and click on the X mark of your desired product.

  1. How can I review my items?

To review items for purchase, click on the shopping cart icon and click VIEW CART. Verify all the items and amount and click UPDATE CHART or PROCEED to CHECKOUT.

 

PAYMENT

  1. What are the payment options available on your online store?

Here are three payment options to choose from:

PAYPAL – Use your Paypal account for a hassle-free purchase

DEBIT CARD/CREDIT CARD – The Headware accepts all major credit and debit cards supported by Visa, Mastercard, Discover, and American Express (AMEX); whether your card is Philippine issued or a foreign-issued one.

CASH ON DELIVERY (COD) – The Headware also accepts COD payments. A  minimum of Php35.00 or 3.5% of collected amount whichever is higher will be charged as service fee. COD payments are available only in the following areas:

a. Metro Manila

b. Bulacan – Balagtas, Bocaue, Guiguinto, Malolos City, Marilao, Plaridel, Meycauayan City, San Jose del Monte City and Sta. Maria.

c. Cavite – Amadeo, Bacoor City, Carmona, Cavite City, Dasmarinas City, GMA, Gen. Trias, Imus City, Indang, Kawit, Mendez, Naic, Novaleta, Silang, Tanza, Trece Martirez City.

d. Laguna – Binan City, Cabuyao City, Calamba City, Can Pedro City and Sta. Rosa City

e. Rizal – Angono, Antipolo City, Cainta, Binangonan, Rodriguez, Taytay, San Mateo, Cardona, Jalajala, Tanay and Teresa.

BANK DEPOSIT – Pay directly into our Bank of the Philippine Islands (BPI) account and email a scanned copy or photo of the deposit slip to orders@theheadware.com. Here’s the account information:

BPI Account: Happy Head Inc.

Account no.: 3521106068

Please use your Order ID as the payment reference.  Be reminded that items won’t be shipped until the funds have cleared in our account.

  1. Do you keep my credit card details?

Your security is important to us. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your card transaction is completed.

  1. How will I know if my payment was successful or fail?

A message will prompt at the end of your online transaction informing you of your successful order placement. An email notification will also be sent to your registered email address once your order has been confirmed. 

 

RETURNS & REFUNDS

  1. What is Headware Returns & Refund Policy?

Items that falls within the four reasons stated on the table below will be granted a full refund or replacement.
Shipment cost of items will be shouldered by Happyhead Inc. accordingly

Return/Exchange Damaged The product is damaged
Return/Exchange Incorrect/wrong item Wrong item, design or color delivered
Return/Exchange Missing items/parts Missing item/part as indicated in the website and/or packaging
Exchange/Refund Website error The item does not match the website’s specification, description, or image

2. How should i go about returns, refunds and exchange?

a. Download the Return/Exchange Form
b. Completely fill-up the form and email it to orders@theheadware.com
c. An acknowledgement email will be sent to you along with the instructions on how to proceed with your return/exchange transaction.

3. What is Headware Returns & Exchange policy?

Happyhead Inc. grants returns/exchange of items for reasons stated below. Shipment cost of items will be shouldered by the buyer.

 

Exchange Not as expected/unsatisfactory The item(s) does not meet customers expectation
Exchange Change of mind Customer changes preferred item, color or design

Unless otherwise stated in the product description, the general requirements for returns are as follows:

Items for return/exchange must be coordinated through orders@theheadware.com  not more than seven (7) days from the receipt of the package.

Request of Items for return/exchange will be processed no longer than seven (7) days from the date of notification.

A proof of purchase (order number, buying invoice, delivery note, bank statement)

The items for return/exchange must be in new condition and returned in the original packaging.

The items must be have been used.

All sealed items must not be opened.

  1. Can I return an item after 30/7 days upon receipt?

Your item can not be returned after 7 days

  1. How do I track my return status?

You can track your return status by sending an email to orders@theheadware.com or through the tracking number provided to you by our logistic partner –Xend.

  1. How long does it take to replace my item?

Replacement process commence after we have finished evaluating your returned items. This Quality evaluation process may take about 2 business days. An email will be sent once completed.

Kindly expect to receive your replacement within the following time frame:

Metro Manila areas: 1 to 2 working days

Provincial Areas: 3 to 5 working days

  1. How do I know if replacement has been approved and processed?

An email notification will be sent to your registered email address notifying you of our product replacement approval. You will also be given a new order number.

  1. If I have returned my item, how soon will I receive my refund?

If your payment method at the time of purchase is thru PayPal, payment reversal will automatically be applied within 1 to 3 working days.

 

Shipping & Delivery

  1. Shipping fee

Metro Manila Areas:  PHP 85

Provincial Areas: PHP 160

  1. How do I check my shipping fee when placing an order?

You may check the amount of your item’s shipping fee in the order summary box which can be seen during the checkout process.

  1. When will I receive my order?

After you have successfully placed your order, our customer service team will verify and prepare the item(s) for freight. You may expect to receive your orders within the following time frame:

Metro Manila Area: 1 to 2 working days

Provincial Areas: 3 to 5 working days

  1. Can I schedule the delivery of my order?

Our courier service is currently unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your item(s) for a specific time or date.

19 thoughts on “FAQ

  1. Juan CS Soriano says:

    Hi! Im the Creative Director for Sinag Microfunds and the University of the Philippines Pep Squad.
    I am a big fan of Headware as my go-to solution for awkward hair days, even before, and especially, last year when our entire team chose to forego a haircut for an entire year. I was really excited to see that you had a Filipino series, particularly the Flag Design.
    To cut things short, our team is expected to join the Worlds Championship in November 2015
    As Creative Head, I have suggested the use of your Filipino Flag design for our trip in Berlin.
    If we are successful in raising funds for this competition, we hope to send atleast 25 members to compete and represent the country.
    This does not include participants from other schools and officials from the Philippine Sports Committee and Cheerleading Philippines.
    Although I can not really speak for them, nor can i suggest that they wear similar head wares as our team.
    Eitherway, my first actual question is, will this design still be available by then? Should we have enough funds for this, how early should we inquire to make sure we get enough?
    And what are the chances of having a custom design for this event? We are also looking for partners and sponsors in this upcoming feat.
    In case you are interested to help, our team will be truly happy to get in touch with you.
    But for now, I hope you can help us with my procurement concerns.

    Thank you for your time, and I look forward to your response.

    More power,

    JCS Soriano

    • shopadmin says:

      Hi Juan,

      Apologies for the delayed response. We’d like to thank you for loving our products and for considering us on your upcoming competition. With regards to your inquiry regarding customized Headware design, we’d appreciate if you could send us you contact information so we can address your concerns effectively. You may also reach us anytime at (02) 833-9872. Thank you very much..

      The Headware Team

  2. Shanili Pajo says:

    Hi. I bought and paid for four items last Thursday (May 28) and today (June 1), I received an email that my order “has been completed”. May I know when to expect delivery or when to reckon the 3-5 days? Delivery address is in Cebu City. Thanks.

    Order #1385

    • shopadmin says:

      Hi Sir/ Mam,

      Good morning!

      Sorry for the late reply.

      We already shipped your ORDER#1385, last May 28 with our courier XEND.

      We’ll just follow up our courier and update you within the day.

      Thank you and sorry for the inconvenience being caused.

      Headware Customer Representative

    • shopadmin says:

      Hi Kristan,

      The Headware creative team is currently brainstorming for new product variants. We will definitely consider your item preference and will let you know once is is available in our stores. Meanwhile, you may check our available products online. We have new and sale items available. Thank you for loving our products.

      The Headware Team

  3. LEO says:

    Order Number: #3904
    It’s in the wrong shipping address!
    Please cancel and refund it back to me!
    I emailed the same to you earlier.

  4. ja says:

    Hi.

    I ordered three items last Nov. 21. (Order No. 4173). I was expecting it to arrive in 3-5 days. It’s already Nov. 29 and I’m still waiting for them. How do I track my order?

  5. tessv44 says:

    Hi, we placed an order for 4 items (#4213) yesterday, and shipping cost is listed as P79 (Manila).
    May I ask lang po if free shipping for orders above 1K no longer applies?

  6. biankika says:

    Just a question. How come it says that there is free shipping for orders above Php1000 but in my cart, I am still being charged a shipping fee even though my total amount is above Php1000?

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